Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Check the site’s checkout with a sample cart and your shipping address — most online shops calculate exact shipping charges at checkout.

If you want an answer directly from them, use their contact page / support form to ask for the official delivery charges for your country; the contact page exists on the site.

Which payment methods are accepted in the Online Shop?
  • PayPal — supported for most customers.

  • Credit / Debit Cards — All major cards are accepted, including:

    • Visa

    • Mastercard

    • American Express (Amex)

    • Bitcoin etc 

    • Bank Transfer 

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How long will delivery take?

Our deliveries depends on your country or location 

How secure is shopping in the Online Shop? Is my data protected?

Online shopping can be secure. Many reputable shops have good safeguards. But because there are real risks — data breaches, phishing, insecure Wi-Fi — you also need to use caution and good habits. When both retailers and customers follow security practices, the chance of trouble goes way down.

What exactly happens after ordering?

✅ If you already provided info or paid

Here are safe, legal steps you can take:

  • Stop all communication with the site.

  • Do not send additional personal details or money.

  • If you shared payment info, contact your bank immediately to secure your account.

  • If you provided personal identifying information, consider monitoring for identity theft.

  • If you feel at risk, consult a legal professional confidentially.

✅ If what you actually want is a real passport

I can help explain:

  • How to apply legally

  • Required documents

  • Processing times

  • Renewal vs. first-time applications

If that’s what you’re looking for, let me know your country, and I can guide you safely.

 
 
Do I receive an invoice for my order?

Most online stores do provide an invoice, but how you receive it depends on the retailer. Typically:

Email: An invoice or order confirmation is automatically sent to your email right after purchase.

Account dashboard: Many stores let you download the invoice from your order history.

Package slip: Some merchants include a printed invoice or packing slip in the shipment.

Send us an email

Street Address : Börsenstraße 17, 60313 Frankfurt am Main.

Whatsapp : +4917689789026